June 2024 to Present (College Grove, TN)

• Conduct Security operations
• Control Access to property
• Manage Safety and security for members and guests

Oct 2023 to June 2024 (Franklin, TN)

• Manage all operations and staffing for specialty retail pet store
• Master and model effective techniques for optimizing sales and profits, team building, and customer loyalty
• Ensure safe and productive work environment for all team members, customers, and vendors
• Recruit, hire, train, retain, discipline, remediate, and terminate team members in accordance with applicable law and company policy
• Execute merchandising initiatives, marketing plans, and advertising campaigns
• Control expenses, manage profit/loss, protect company assets, track inventory, and minimize shrink
• Manage staff scheduling, payroll, succession planning, professional development, and performance reviews
• Resolve customer complaints and team member conflicts
• Supervise cash handling, conduct cash deposits and bank transactions, maintain petty cash

Feb 2021 To Sep 2023 (Hermitage, TN)

• Recruit, interview, hire, train, manage, and supervise all sales staff, certified range safety officers, and certified firearms instructors for both store locations
• Develop and teach new firearms training and safety training curricula (both for internal professional development and for public course offerings)
• Educate customers on personal safety products and services to maximize retail sales, including sales of firearms, ammunition, and accessories
• Created and maintained online database of student records for open-enrollment training program
• Various HR duties (coordinating employee work schedules, approving and tracking time off, maintaining personnel files, implementing progressive discipline, etc.)
• Maintain company website, online payment processing, online event registration, and cloud-based forms (e.g., liability waivers, membership applications, etc.)

Sep 2019 to Present (Murfreesboro, TN)

• General partnership created to teach private citizens the fundamentals of personal safety and self-defense
• Spearhead instructional design, business administration and management, and marketing
• Courses developed in accordance with best practices in the ADDIE model of instructional design
• Develop and maintain company website, course registration system, and online payment processing
• Recruit, vet, train, and supervise volunteers and contracted support staff

Mar 1997 to Jan 2021 (Murfreesboro, TN)

• DUI enforcement as a member of the Murfreesboro Police Alcohol Countermeasures Team (MPACT)
• Investigator for the Fatal Accident Crash Team (FACT)
• Firearms instructor and armorer; Use of Force Instructor
• Rifle Instructor (helped redesign and revamp the rifle curriculum)
• Instructor Trainer (redesigned and taught weeklong Firearms Instructor class)
• Simunitions Instructor (created and ran Force-On-Force training scenarios)
• Hundreds of hours of formal training in handgun and long gun marksmanship, vehicle tactics, trauma care, hemorrhage arrest, close quarters combat, low-light fighting, active shooter response, etc.